Complaints & Dispute Resolution Policy
Otuesday is committed to addressing customer concerns fairly, professionally and efficiently.
Customers who wish to submit a complaint should contact our Customer Support Team and provide relevant details regarding the matter.
Complaint submissions should include:
Full Name
Booking Reference Number (if applicable)
Description of the issue
Supporting documentation where available
Complaint Resolution Process
Complaint received and acknowledged.
Review of booking records and supporting information.
Investigation and consultation with relevant suppliers where necessary.
Response provided to the customer with findings and proposed resolution.
Where resolution cannot be achieved, the matter may be escalated for management review.
Otuesday will make reasonable efforts to resolve complaints in a timely and professional manner.
