Otuesday.com understands that travel plans may change unexpectedly. Refund eligibility is determined primarily by the rules, restrictions, and policies of the applicable travel supplier.
As Otuesday acts as an intermediary between travellers and suppliers, refunds are subject to the terms established by airlines, hotels, cruise lines, transportation providers, activity operators, and other suppliers.
General Refund Conditions
Refund eligibility depends on:
Some bookings may be:
Customers are responsible for reviewing applicable cancellation and refund terms prior to completing a booking.
Airline Refunds
Airline tickets are governed by airline fare rules.
Depending on the ticket purchased:
Otuesday does not control airline refund decisions.
Hotel Refunds
Hotel refund policies vary by property.
Factors affecting refund eligibility include:
Failure to cancel within required timeframes may result in penalties or forfeiture of amounts paid.
Cruise Refunds
Cruise line cancellation policies vary significantly.
Cruise refunds may be subject to:
Customers should review cruise-specific cancellation terms before booking.
Package Refunds
Vacation packages may include multiple suppliers.
Refunds may therefore be subject to:
Partial refunds may occur where only certain components qualify for reimbursement.
Processing Time
Approved refunds may require:
Refund processing times may range from several business days to multiple billing cycles depending on the supplier and payment institution involved.
Service Fees
Otuesday service fees may be non-refundable unless otherwise expressly stated.