Partner Programme Terms And Conditions

1. Parties, acceptance and document hierarchy

These Partner Programme Terms and Conditions (“Terms”) govern participation in the Otuesday Partnership Programme (“Programme”) offered through otuesday.com and related partner tools by Otuesday International Limited, of 43 Eastwood Park Road, Kingston 10, Jamaica (company registration number 124678654) (“Otuesday”, “we”, “us”). The approved applicant (“Partner”, “you”) may be an individual or legally established business.

By submitting an application, the applicant requests consideration for the Programme. Submission alone does not create a partnership or grant access. A binding Programme agreement arises only when Otuesday approves the application, communicates acceptance and the applicant accepts these Terms and any applicable commercial schedule. The applicant confirms that the person applying is at least 18 years old and has authority to bind the named business, if applicable.

These Terms operate alongside the Partner Code of Conduct, Partner Privacy Policy, published booking/supplier conditions, approved tier and commission schedule, and any separately signed commercial addendum. If documents conflict, a signed individual commercial addendum governs its expressly addressed commercial terms; mandatory law prevails in all cases. Any booking-specific supplier terms govern that booking’s fulfilment, cancellation and refund rules.

2. Programme purpose and independent relationship

The Programme enables approved partners to market and arrange eligible travel products through the Otuesday platform, including flights, accommodation and other services actually enabled for their accounts. Availability, inventory, supported territories, booking features and supplier connections may change.

Partners act as independent businesses or independent service providers, not employees, agents with authority to bind Otuesday, franchisees, joint venturers or owners of Otuesday intellectual property. No exclusivity, guaranteed income, sales territory or guaranteed booking volume is granted. Partners must not represent themselves as Otuesday employees or issue commitments, refunds, credits or guarantees on Otuesday’s behalf without written authority.

3. Application, eligibility, verification and approval

Applicants must provide complete, accurate and current information, including applicant category, legal and trading names, contact details, country, business registration information where applicable, requested tier, proposed number of users and IATA status where relevant. Lack of IATA accreditation does not automatically disqualify an applicant.

Otuesday may request reasonable identity, business, beneficial ownership, tax, banking, sanctions or professional verification; assess suitability and compliance risk; approve a different tier after discussion; impose proportionate conditions; request clarification; or decline an application. The applicant must be notified of the decision. Portal credentials are issued only after approval and completion of any applicable setup/payment requirements.

Approval does not certify that a Partner is licensed or authorised under laws of every territory in which it operates. Each Partner is responsible for checking and maintaining the licences, registrations, permits and disclosures applicable to its activities.

4. Tiers, included users and published promotional charges

The commercial schedule below reflects the approved Programme pricing and commission rates, effective 21 October 2026. All amounts are in United States dollars (USD). No fixed one-, three- or six-year tier commitment applies. The promotional label applies to the subscription and setup pricing, not to the partner commission share.

Commercial item	Starter (Tier 1)	Pro (Tier 2)	Enterprise (Tier 3)
Included user logins	2	5	10
One-time setup fee	US$50	US$129	US$199
Monthly subscription	US$20	US$49	US$99
Each additional user login, per month	US$10	US$15	US$20
Approved share of eligible booking commission	35%	50%	65%

An “additional user login” is an authorised person operating under the same approved Partner account, not a separate partner, branch or independently approved agency. Extra users must be authorised by the account owner and are subject to access limits, role controls and applicable charges. Partners are responsible for all activity through their authorised logins.

The website and checkout must show the exact payable amount, currency, billing frequency and whether a promotion is time-limited before payment. Otuesday may replace promotional prices prospectively by giving at least 30 days’ written notice, without retroactively increasing charges already paid.

5. Billing, renewal, cancellation and refunds

The setup fee is a one-time charge for approved onboarding and account configuration; the subscription is a recurring monthly charge for continued access; additional logins are billed monthly while active. Payment is made by bank transfer to an Otuesday-designated account. Monthly subscription and additional-user charges will be invoiced according to the disclosed billing cycle; Partner commission statements will be issued separately on the 25th day of each month. Applicable bank charges and payment instructions must be disclosed before payment.

Subscriptions renew monthly until cancelled. A Partner may request cancellation by email to partners@otuesday.com before the next renewal date. Cancellation stops future renewals but does not itself reverse completed travel bookings, supplier obligations, chargebacks or earned commission adjustments. Access continues through the paid period unless terminated for cause.

Once onboarding is confirmed and the setup fee has been charged, the setup fee is non-refundable, except where mandatory law requires otherwise. Subscription fees are non-refundable; a Partner who cancels ordinarily retains access through the end of the paid subscription period, unless access is suspended or terminated for cause. Duplicate charges reported by email to partners@otuesday.com will be investigated and, if verified, refunded through an appropriate payment channel. Any mandatory cancellation or cooling-off rights override these restrictions. Promotional price changes require at least 30 days’ prior written notice and apply prospectively.

Where payment fails, Otuesday may notify the Partner, provide a reasonable opportunity to remedy and then suspend access; overdue sums remain payable subject to applicable law. Partner booking funds must never be redirected to personal accounts or undisclosed payment channels.

6. Commission entitlement, calculation and settlement

Approved Partner shares are Starter 35%, Pro 50% and Enterprise 65% of “Eligible Booking Commission”, not of the traveller’s total booking price. The applicable tier is confirmed in the Partner account and may be changed prospectively on at least 30 days’ written notice, subject to applicable law and any required agreement.

“Eligible Booking Commission” means the commission actually received and retained by Otuesday from the relevant supplier or booking arrangement for an eligible, completed and non-refunded booking attributable to the Partner, excluding amounts not constituting commission (including traveller-paid taxes, government charges and the underlying travel price). Any further deductions, such as payment processing or supplier settlement charges, must be specifically identified in the approved commission schedule and may not be introduced silently.

Commission is provisionally recorded when a booking is made. It is considered for settlement no earlier than 30 days after the transaction and becomes payable only when the relevant supplier or payment provider has cleared the funds to Otuesday and applicable cancellation, refund, chargeback and fraud checks have been completed. A booking, quotation, deposit or dashboard estimate alone does not guarantee a payable commission.

If a booking is cancelled, reversed, refunded, charged back, identified as fraudulent or corrected by the supplier, related unpaid commission may be cancelled and overpaid commission may be offset against future payments or recovered after an itemised reconciliation, subject to law. Partners must be able to review a statement identifying booking reference, eligible commission base, share, adjustments and amount payable.

Partner commission statements will be issued on the 25th of each month, covering eligible bookings made at least 30 days earlier, provided the relevant funds have cleared and the transaction qualifies for payment. Cleared, undisputed eligible commissions are paid monthly in USD by bank transfer on the 30th day of each month, or on the last calendar day of a shorter month, subject to a minimum payable balance of US$100. Balances below US$100 carry forward until the threshold is met; the payout date does not override settlement, fraud checks or other lawful holds. Applicable bank transfer fees are those charged by the participating financial institutions. Where conversion is necessary, Otuesday applies its bank’s exchange rate under its documented internal process and discloses the rate and deductions on the statement. No partial traveller payment guarantees a booking; full payment and supplier confirmation are required to secure a booking, subject to availability.

Partners must not self-book, split bookings, create duplicate accounts or route transactions primarily to manufacture commissions, evade programme controls or exploit incentives. Legitimate personal travel bookings may be eligible only where explicitly permitted by the approved commission policy.

7. Bookings, travellers and supplier responsibilities

Partners must communicate accurate travel dates, passenger names, passport and visa requirements, fare restrictions, luggage allowances, payment deadlines, supplier terms, cancellation penalties and other material conditions before requesting confirmation. Quotes are subject to live inventory and pricing until issued or confirmed under supplier rules.

Flights, hotels, tours, transport and other travel services are ordinarily fulfilled by independent airlines, accommodation providers, operators or aggregators. The supplier’s booking terms govern performance, changes, no-shows and refund eligibility, subject to applicable law and any separate obligation expressly assumed by Otuesday. Otuesday remains responsible for obligations it expressly undertakes and may not exclude liability where prohibited by law.

Partners must promptly escalate itinerary errors, traveller complaints, safety concerns, cancellations and supplier disruptions through official channels; keep records of instructions and approvals; and never promise that a visa, immigration admission, flight operation, hotel amenity or refund is guaranteed.

Partners must not collect or retain traveller payment-card details outside approved payment systems, create off-platform payment links without authorisation or misappropriate traveller funds.

8. Accounts, users, security and data protection

Every account is assigned to an approved Partner. Credentials are personal to each named user and must not be shared, resold or transferred. Partners must promptly deactivate departing users, maintain current contact and beneficiary information, enable available security controls and report suspected compromise without delay.

Partners and Otuesday must comply with applicable privacy and data protection laws and the Partner Privacy Policy. Each party is responsible for its own lawful collection, notices, security and disclosures of traveller data; specific controller/processor roles and cross-border transfer safeguards should be documented in a separate data-sharing or processing addendum where necessary.

Partners may use personal information only to process legitimate enquiries and bookings, provide service and carry out lawful communications. Scraping, bulk exporting, selling customer lists, unauthorised profiling and unrelated marketing are prohibited.

9. Brand, marketing and intellectual property

Otuesday grants an approved Partner a limited, revocable, non-exclusive, non-transferable permission to use approved Otuesday brand materials solely for authorised Programme activities and subject to brand guidelines. No ownership rights are transferred.

Partners may not register confusingly similar domains or social accounts, use unapproved logos, imply exclusive agency or IATA accreditation, make unsupported pricing or earnings claims, use copyrighted supplier images without permission or advertise a promotion after expiry. Promotional offers and commission claims must be accurate and approved where required.

On suspension or termination, the Partner must stop using restricted brand assets, remove unauthorised claims and return or delete confidential materials, except as legally required.

10. Conduct, compliance and prohibited activity

The Partner Code of Conduct forms part of these Terms. Partners must comply with applicable travel, advertising, anti-bribery, anti-money-laundering, sanctions, anti-fraud, tax, consumer and data protection requirements; avoid conflicts of interest; treat travellers fairly; and cooperate with reasonable verification and complaint reviews.

Prohibited conduct includes false bookings, identity misuse, forged documents, undisclosed markups, diversion of customer payments, misrepresentation of commissions, misuse of personal data, discrimination, harassment, threats, circumvention of security controls and attempts to evade suspension.

11. Suspension, termination and consequences

Otuesday may temporarily suspend access where reasonably necessary to address suspected fraud, security risk, payment default, unlawful activity or serious Code violations. Except where immediate action is necessary, Otuesday should provide notice and a reasonable opportunity to respond or cure.

Either party may terminate the Programme relationship on at least 30 days’ written notice by email. Otuesday may immediately suspend access for credible suspected fraud, security compromise or serious misconduct, and may terminate without waiting 30 days where a serious or verified breach justifies immediate action, subject to applicable law and a reasonable review process where practicable.

On termination, future access and new booking privileges end; existing bookings, traveller duties, confidentiality, data retention, chargebacks and earned commission reconciliation continue as applicable. For verified dishonesty, fraud or deliberate misuse, Otuesday may freeze the affected balance during investigation, cancel unearned or fraud-related commissions and offset proven losses or chargebacks to the extent permitted by law. A general forfeiture of unrelated, lawfully earned commissions is not automatic; undisputed earned sums remain subject to lawful reconciliation and payment. Termination does not extinguish mandatory statutory rights.

12. Records, audits and complaints

Partners must keep accurate booking instructions, traveller authorisations, invoices, receipts, customer communications and marketing approvals for the legally required period and cooperate with proportionate audits or investigations. Otuesday should provide a channel for billing, payout, account and traveller complaints at partners@otuesday.com.

Commission or billing disputes should identify the transaction and supporting evidence; the parties will first attempt good-faith resolution through the designated support and escalation process. Otuesday will aim to acknowledge or initially respond within 24–48 hours of receipt. Complex investigations or escalated matters may take up to 30 days; where a longer period is necessary, Otuesday will communicate the reason and a revised expected update date.

13. Liability, warranties and force majeure

Each party is responsible for losses directly caused by its breach of these Terms, negligence or unlawful conduct, subject to applicable law. To the extent permitted by law, neither party is liable for indirect or consequential losses, including lost anticipated profits, except where exclusion is prohibited. For ordinary contractual claims, Otuesday’s aggregate liability is capped at the total subscription and setup fees paid by the affected Partner in the preceding 12 months plus commissions lawfully payable to that Partner. The cap and exclusions do not apply to fraud, wilful misconduct, deliberate misuse of confidential or personal data, unpaid sums properly due, or liabilities that cannot legally be limited. Nothing limits travellers’ mandatory consumer rights.

Platform availability may be affected by maintenance, supplier outages, payment networks, natural disasters, governmental restrictions or other events outside reasonable control. Otuesday will use reasonable efforts to restore affected functions and communicate material disruptions. No uninterrupted availability or particular revenue level is guaranteed.

14. Notices, amendments, governing law and dispute resolution

Official notices may be sent to the verified email address in the Partner account and to Legal@Otuesday.com for legal notices and partners@otuesday.com for programme matters. The Partner must keep its details updated. Material changes to prices, commission methodology or key obligations should be notified in advance and accepted where law or the agreement requires; changes will not retroactively remove commissions already earned.

These Terms are governed by the laws of Jamaica, without overriding mandatory consumer, privacy or travel rules applicable in the country where a Partner or traveller is located. Partners operating internationally must obtain any required local licences, make required disclosures, comply with sanctions and tax obligations and observe lawful cross-border personal-data transfer requirements. The parties must first submit disputes to partners@otuesday.com with relevant evidence, allow 24–48 hours for an initial response and ordinarily up to 30 days for investigation, with written notice of any extension. If unresolved, the dispute should be escalated to Legal@Otuesday.com for good-faith negotiation before either party commences proceedings in the competent courts of Jamaica, unless urgent relief or mandatory local law requires otherwise.

If a provision is unenforceable, the remaining provisions continue where legally permissible. Failure to enforce a term once is not a general waiver. The Partner may not assign its account or contractual rights without written approval.

15. Contact and acceptance